Welcome to Flower Delivery Forest Hill. These Terms & Conditions apply to all online flower delivery orders placed with us, whether you reside within Forest Hill or the surrounding areas. By completing a purchase through our website, you agree to be bound by the terms detailed below. Please read these Terms & Conditions carefully before ordering. If you have any questions regarding any aspect of your order or our processes, please make use of our online customer support tools.
To place an order for flower delivery in Forest Hill, you may browse our range of floral products and arrangements available online. Once you have made a selection, add your desired items to your basket and proceed to checkout. Here you will be asked to provide delivery details, select a delivery date, and any message you wish to include with your bouquet. Please ensure that all delivery details are correct and complete, including the name, address, and a valid contact number for the recipient. Accurate information is crucial to ensure timely and successful delivery.
Orders must be placed in accordance with the specified cut-off times for same-day or next-day delivery. Any orders received after the stated cut-off will be delivered on the next available date. Upon completing your purchase, you will receive an order confirmation via our website, which will include a unique order number and a summary of your purchase. Please retain this information for your records. Orders are subject to availability; if specific flowers or products are not available, we reserve the right to substitute with items of equal or greater value.
All orders for online flower delivery in Forest Hill must be paid for in full at the time of ordering. We currently accept major credit and debit cards, and you may see the list of accepted payment methods at the checkout. By providing your payment details, you warrant that you are authorised to use the payment method and that sufficient funds are available to cover the total cost of your order.
All prices are inclusive of VAT where applicable and are subject to change without notice. The total charges, including any relevant delivery fees, will be clearly displayed before you confirm your order. Payment will be taken as soon as your order is placed and confirmed. No order will be processed for delivery without successful payment clearance.
You have the right to cancel or amend your flower delivery order for Forest Hill, provided sufficient notice is given. To do so, please use our online customer support tool. The ability to cancel or amend an order will depend on how far along the order has progressed:
Please note that orders for specific occasions (such as Valentine’s Day, Mother’s Day, or bespoke wedding flowers) may have different amendment and cancellation policies. Such details will be specified on the relevant product or occasion pages.
Our online flower delivery service covers Forest Hill and surrounding areas as specified on our website. We endeavour to deliver your order on the requested date; however, delivery times are not guaranteed. Deliveries are made Monday to Saturday, excluding public holidays, unless otherwise indicated at checkout.
It is the customer’s responsibility to ensure that the recipient is able to take delivery at the specified address and date. In the event that no one is available to receive the flowers, our driver may leave the delivery with a neighbour, in a safe place, or follow any specific instruction provided at checkout. We will leave a delivery card or notify the recipient as appropriate. We accept no liability for deliveries that cannot be made due to incorrect or incomplete delivery information supplied by the customer.
Every effort is made to ensure that the flowers delivered match the items you have ordered. However, due to seasonal availability or supply issues, we may substitute some flowers or foliage with alternatives of equal or greater value and similar style to maintain the overall appearance and value of your arrangement. Any such substitutions will be made at our discretion but with care to ensure the recipient’s satisfaction.
All floral products are handled with care to maintain maximum freshness. We recommend following the care instructions supplied with your delivery to prolong the enjoyment of your flowers.
Your satisfaction is our priority. If, for any reason, you or the recipient are not satisfied with the quality of flowers received, please notify us within 24 hours of delivery using our online support tools, providing images where possible. Each complaint will be considered individually. We may offer a replacement, a partial refund, or another suitable resolution depending on the circumstances.
Due to the perishable nature of flowers, we do not routinely offer returns, but each request will be reviewed case by case. Refunds will be made via the original payment method within 7 working days of the agreement to refund.
By placing an order for flower delivery in Forest Hill, you confirm that:
While we take every care in the preparation and delivery of your flower order, our liability is limited as follows:
Personal data supplied during the order process is processed in line with our Privacy Policy (available on request). Your data is used solely to fulfill your order and for customer service purposes. We comply with all applicable UK data protection legislation. Your details will not be shared with any third party except as necessary for effective order fulfillment.
All content and images displayed on our website are the property of Flower Delivery Forest Hill or our partners, protected by copyright laws. No part of our website or any associated materials may be copied, reproduced, or used for commercial purposes without our express permission.
We reserve the right to update or modify these Terms & Conditions at any time, with changes taking immediate effect upon posting to our website. Continued use of our service after any such changes constitutes your agreement to the revised terms. Please review these Terms & Conditions regularly before placing orders to stay informed of any amendments.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from the use of our website, products, or services will be exclusively subject to the jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all orders for online flower delivery placed with Flower Delivery Forest Hill, including customers in Forest Hill and all specified surrounding areas. By finalising your purchase, you accept and agree to abide by these terms as a condition of sale.
If you have further questions, please contact us using the online support options provided on our website. Thank you for choosing Flower Delivery Forest Hill for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
