Flower Delivery Forest Hill Privacy Policy

Introduction

At Flower Delivery Forest Hill, we are committed to upholding the privacy and security of all our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR). This policy applies to any customers placing orders with Flower Delivery Forest Hill for delivery within Forest Hill and all surrounding districts.

What Personal Data We Collect

We collect personal information necessary to complete your flower order and provide optimal customer service. The types of data we collect may include:

• Contact details (such as your name, address, and telephone number)
• Email address, for order confirmations and notifications
• Recipient information (such as their name, delivery address, and phone number)
• Payment information (such as card details, which are processed securely via third-party providers)
• Order details (including product selections, messages, and delivery preferences)
• Communications between you and Flower Delivery Forest Hill, including customer service enquiries
• Technical data (such as IP address, browser type, and device information for security and analytical purposes)

We do not collect more information than is necessary to fulfill your order and ensure a positive experience with our service.

Lawful Basis for Processing Your Data

We process your personal data only when there is a lawful basis to do so, as required under GDPR. The lawful bases relevant to our processing activities include:

• Contractual Necessity: We use your data to process your flower order, handle payment, deliver the flowers, and manage your customer account. Without your information, we cannot fulfill your order.
• Legal Obligation: On occasion, we may be legally required to retain certain information, such as to comply with tax and accounting laws.
• Legitimate Interests: We may process your information to improve our services, prevent fraud or misuse, or respond to your queries. We ensure that this does not override your individual rights and freedoms.
• Consent: Where you provide explicit consent (such as to receive marketing communications), we use your data accordingly. You may withdraw your consent at any time.

How We Use Your Information

Your personal data is used for the following purposes:

• To process and deliver your flower orders
• To communicate with you regarding your order status
• To contact recipients in relation to delivery fulfillment
• To process payments securely
• To respond to customer service requests or complaints
• To meet legal, regulatory, or tax obligations
• To improve our service and website functionality

How Long We Retain Your Data

We retain your personal information for only as long as necessary for the purposes listed above, unless a longer retention period is required or permitted by law. Typically, we retain order and account information for up to seven years in line with tax and accounting obligations. Personal information provided in connection with an order which does not lead to ongoing customer relationships or legal requirements will be securely erased or anonymized within a reasonable period after the order is fulfilled.

Third-Party Data Processors

We may use trusted third-party service providers to process certain data on our behalf. This includes:

• Payment processors for secure processing of your payment card details
• IT hosting providers for website functionality and data storage
• Courier or delivery partners to ensure successful delivery of your order
• Service providers involved in website analytics and customer service management

We maintain strict agreements with all data processors to ensure your information is processed securely, used only for specified purposes, and never sold or shared with unauthorized parties. All processing is carried out in compliance with GDPR requirements.

How We Secure Your Data

We have implemented a combination of technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure data encryption for online transactions
• Restricted access to personal data to authorized personnel only
• Regular review and update of our security protocols
• Continuous staff training on data protection

While we strive to protect your data, no method of electronic storage or transmission can be completely secure. We therefore encourage customers to take steps to protect their own data, such as using strong passwords and closing browser sessions after ordering.

Your Rights Under GDPR

As a customer of Flower Delivery Forest Hill, you have the following rights regarding your personal data:

• Access – You can request a copy of the personal data we hold about you.
• Rectification – You can ask us to correct or update any inaccurate or incomplete information.
• Erasure – You may request deletion of your personal data, subject to certain legal limitations.
• Restriction – You can ask us to restrict processing of your data under certain circumstances.
• Objection – You can object to our processing of your data where we rely on legitimate interests.
• Data Portability – You have the right to receive your data in a structured, commonly used format to transmit to another provider.
• Withdrawal of Consent – Where we rely on your consent, you can withdraw this at any time.

If you wish to exercise any of these rights or have questions about our privacy practices, please contact us using our standard contact form or postal address. We will respond to all legitimate requests within the timeframes laid out in the GDPR.

Policy Application and Updates

This Privacy Policy applies to all customers placing orders with Flower Delivery Forest Hill from Forest Hill and the surrounding districts. We may need to update this policy from time to time to reflect changes in our practices or applicable laws. We encourage customers to review this page periodically. Continued use of our services after policy updates constitutes acceptance of the revised policy.

Contact and Complaints

If you have concerns regarding how your personal data is handled, please get in touch via our published contact routes. You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights are being infringed.

Thank you for trusting Flower Delivery Forest Hill with your personal information. We are dedicated to protecting your privacy and delivering your floral orders safely and securely.